Contact Details:
Head Office
address
Africell Company Limited 
Website: www.africell.gm
43
Kairaba Avenue
P. O Box 2140, Banjul
The Gambia, West Africa
Telephone number: 4376022
Fax: 4376044
E-mail: info@africell.gm
Chief Executive Officer (CEO):
Alieu Badara Mbye (as at Aril
2008)
Sales Manager
Tel: (220) 4376022
Fax: (220) 4376044
Marketing Manager
Tel: (220) 4376066
Fax: (220) 4376044
Customer care dial 111
Balance inquiry dial 133
Credit update dial 134
Directory inquiry dial 151
Emergency calls dial 112
Customer care centre:
Monday to Thursday: 8am – 5pm
Friday: 8AM – 2pm
Saturday: 8am – 12pm
Their customer service lines are open 24 hours a day, 7 days a
week:
Dial 111 from your mobile or 7750111 from your landline.
Services:
The Africell Prepaid Service is the most popular in
The Gambia and comes in denominations of as low as D25 for a
scratch card.
The Postpaid Service is a monthly payment
and offers a wider array of services which includes a privilege
card that entitles the customer to discounts on his monthly
bills. Mobile phone users can also send and receive faxes and
data by connecting their handsets to a PC. Postpaid customers
can also make international roaming calls, conference calling
and itemised billing.
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Company Profile:
Since its founding, Africell's slogan has been "Bringing People Closer". To
achieve this end they have engaged in a policy of continuous capital
reinvestment and aggressive network expansion. Africell has witnessed
exceptional growth within the last 2 years and had over 150,000 active
subscribers at the start of 2008. The total number of subscriber, when
you take in the other countries, is more than 420,000 active subscribers at the end of 2007.
The Africell parent holding
company, Lintel Holding, is targeting to expand throughout the African
continent and currently owns a majority stake in other GSM networks in
Sierra Leone, also operating under the same brand name.
Expansion plans are underway to spread out to other African countries,
focusing mainly on the West African region.
They opened their
firs branch on Kairaba Avenue which is a multi-storey building on the
junction of the road leading to Latrikunda.
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