Contact Address Details:
Africell (Gambia) Company Ltd
Banjul area Head Office
43 Kairaba Avenue
P.O. Box 2140, Banjul
The Gambia, West Africa
Tel no: +220 7400000
Chief Executive Officer (CEO):
Alieu Badara Mbye
Scratch & EVC Sales Manager:
Tel no: +220 7811111
Tel: +220 7750047
Customer Care Dial 111
3G Customer Care Dial 113
Buy 3G Bundles Dial *120#
Balance inquiry dial *133#
Credit update dial 134
Customer care centre:
Monday to Thursday: 8am – 6pm
Friday: 8am – 2pm
Saturday: 8am – 12pm
Their Customer service lines are open 24 hours a day, 7 days a
Dial 111 from your mobile or 7750111 from your landline.
Prepaid Service is the most popular in The Gambia and comes in
denominations of as low as D25 for a scratch card and as low as
D5 for electronic Vouchers. Prepaid users can access the widest
coverage in the Gambia for GSM and 3G with their Africell SIM.
The Post Paid Service is a monthly payment and offers a
wider array of services. Mobile phone users can also send and
receive faxes and data by connecting their handsets to a PC.
Post Paid customers can also make international roaming calls,
conference calling and itemized billing.
Since its founding as a GSM mobile phone operator Africell's
slogan has been "Bringing People Closer". To achieve this end they
have engaged in a policy of continuous capital reinvestment and
aggressive mobile phone network expansion in The Gambia.
By offering the best tariffs, services and coverage Africell has
witnessed exceptional growth all over The Gambia within the last few
years and had over 850,000 active cellular phone subscribers at the
end of 2012. Africell is also present in Congo DRC since 2012 and is
currently the number one operator in Sierra Leone with more than
The Africell parent holding company, Lintel Holding, is targeting to
expand throughout the African continent and today owns a majority
stake in other GSM networks in Sierra Leone & Congo DRC, also
operating under the same brand name.
Expansion plans are underway to spread out to other African
countries, focusing mainly on the West African region. They opened
their first branch on Kairaba Avenue which is a multi-storey
building on the junction of the road leading to Latrikunda.