Contact Address Details:
Gamcel Company Limited
Website:
www.gamcel.gm
Head Office:
(Near Westfield Junction
 Serrekunda)
59 Mamadi Manjang
Highway Kanifing
Telephone number: 4398169
Fax. 4372932
Other numbers:
-130 Enquiry
-170 Voice Mail
-112 Emergency
Customer Care
4398396 (Kairaba Avenue)
IT Office
4398155
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Information:
 Gamcel (Gambia Telecommunications Cellular Company Limited) was
established by incorporation on the 16th November, 2000, as a
limited liability company under the company's Act of 1955. The
memorandum of association underscores its main objects clause as the
provision of GSM Cellular services, selling of mobile subscriber radio
units and entry into roaming agreement with other cellular operators
around the world.
Gamcel is
a subsidiary of Gamtel. The registered
office of this company for the purpose of 'notice' is 3 Nelson Mandela
Street, in Banjul and has a customer services branch near Westfield
Junction.
Gamcel's mission is to satisfy its customers by offering a GSM service
of international standard, professional, and user-friendly to the Gambian population.
Commercial operations began on the 25th May 2001 when the GSM network
was first introduced, replacing the obsolete analogue network (TACS). The GSM
system 900MHz), which is used, is operating in over 60% of the world.
An offer for the implementation of this new network consisting of 20
Base stations and a switching capacity of 15,000 customers was
prepared by ALCATEL, a reputable French firm in Telecommunications and
accepted by Gamtel the parent company on behalf of the subsidiary
company.
Gamcel’s initial strategy priority is urban and business areas, the
coverage of which has been successfully completed with the first
investment. The second part of our strategy is to cover the main roads
of the Gambia so that coverage will be offered to people upcountry who
have not been satisfied yet and who have expressed their need to
Gamcel customer care.
Gamcel operates 2 types of services namely: post-paid and prepaid. The
post-paid service is locally known as Ndanaan, and the prepaid as Kumpo. About 3% of its customer base is post-paid. The Tariffs of
these two services are different. Prepaid is an upfront cash payment
of consumptions whilst post-paid is a monthly invoice of consumption.
The Prepaid, which 97% of our customers base belong to, is a ‘pay as u
go service and thus all facility charge and the customer needs to
initially provide security deposit. Customer’s are recorded and
managed in a computerized systems.
Apart from the facility of making local and international calls from
anywhere within the Gambia, roaming has been introduced. Roaming
agreements have been signed with Senegal and
Luxemburg and there are currently other countries scheduled to sign
similar agreements with Gamcel.
The roaming tariff is more lucrative for the company and Gamcel stands to benefit in
foreign exchange particularly from visitors to The Gambia, diplomats
and the business community.
On the December 4 2008 it was
reported in The Point newspaper that Mrs. Fatim Badjie-Janneh,
Secretary of State for Communications, Information and Information
Technology, had announced by the Government of the Gambia to dispose
of 80% ownership of Gamcel, the country's cellular company to
potential investors in and outside the country while they maintain 20%
minority stake.
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