Information:
Gamcel (Gambia Telecommunications Cellular Company Limited)
was established by incorporation on the 16th November,
2000, as a limited liability company under the company's
Act of 1955. The memorandum of association underscores
its main objects clause as the provision of GSM Cellular
services, selling of mobile subscriber radio units and
entry into roaming agreement with other cellular operators
around the world.
Gamcel is a subsidiary of Gamtel.
The registered office of this company for the purpose
of 'notice' is 3 Nelson Mandela Street, in Banjul and
has a customer services branch near Westfield Junction.
Gamcel's mission is to satisfy its customers by offering
a GSM service of international standard, professional,
and user-friendly to the Gambian population. Commercial
operations began on the 25th May 2001 when the GSM network
was first introduced, replacing the obsolete analogue
network (TACS). The GSM system 900MHz), which is used,
is operating in over 60% of the world. An offer for
the implementation of this new network consisting of
20 Base stations and a switching capacity of 15,000
customers was prepared by ALCATEL, a reputable French
firm in Telecommunications and accepted by Gamtel the
parent company on behalf of the subsidiary company.
Gamcel’s initial strategy priority is urban and business
areas, the coverage of which has been successfully completed
with the first investment. The second part of their
strategy is to cover the main roads of the Gambia so
that coverage will be offered to people upcountry who
have not been satisfied yet and who have expressed their
need to Gamcel customer care.
Gamcel operates 2 types of services namely: post-paid
and prepaid. The post-paid service is locally known
as Ndanaan, and the prepaid as Kumpo. About 10% of its
customer base is post-paid. The Tariffs of these two
services are different. Prepaid is an upfront cash payment
of consumptions whilst post-paid is a monthly invoice
of consumption. The Prepaid, which 90% of their customers
base belong to, is a ‘pay as u go service and thus all
facility charge and the customer needs to initially
provide security deposit. Customer’s are recorded and
managed in a computerized systems.
Apart from the facility of making local and international
calls from anywhere within the Gambia, roaming has been
introduced. Roaming agreements have been signed with
Senegal and Luxemburg and there are currently other
countries scheduled to sign similar agreements with
Gamcel.
The roaming tariff is more lucrative for the company
and Gamcel stands to benefit in foreign exchange particularly
from visitors to The Gambia, diplomats and the business
community.
On the December 4 2008 it was reported in The Point
newspaper that Mrs. Fatim Badjie-Janneh, Secretary of
State for Communications, Information and Information
Technology, had announced by the Government of the Gambia
to dispose of 80% ownership of Gamcel, the country's
cellular company to potential investors in and outside
the country while they maintain 20% minority stake.
Customer
Care Numbers:
-130 Enquiry
-170 Voice Mail
-112 Emergency
Customer Care Line
Tel no: 4398396 (Kairaba Avenue)
IT Office
Tel no: 4398155 |
